Store Policy

1. Introduction 
   Welcome to Feeling Centered Ceramics. By accessing or using our website (the "Site") and purchasing products from us, you agree to comply with and be bound by these Terms of Use and Service ("Terms").
    

2. Registration 
   To make a purchase on our Site, you may need to register for an account. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.
    

3. Orders and Payment
   3.1 Product Information: We strive to provide accurate product descriptions and images on our Site. However, we do not warrant that the product descriptions, images, or other content on the Site are accurate, complete, reliable, current, or error-free.
   3.2 Pricing and Payment: Prices for our products are listed in Israeli Shekels (ILS) and are subject to change without notice. Payment for products is accepted through various payment methods, as indicated on the Site.
   3.3 Order Acceptance: Your order is an offer to purchase our products, and we reserve the right to accept or decline your order at our discretion. Nevertheless, only terms and conditions appearing on our site shall form a part of that order, and any additional terms, conditions, specifications, or variations to our terms and conditions contained in your order shall have no effect.  Once your order is accepted, we will provide you with an order confirmation.
    

4. Delivery Service
   4.1 Delivery Timeframe: We are committed to delivering your ceramic products promptly. Our standard delivery time in Israel is 14 days from the date of order confirmation, subject to product availability and payment confirmation.
   4.2 Order Confirmation: Your order confirmation email will include an estimated delivery date. Please note that this date is an estimate and may be subject to change due to factors beyond our control.
   4.3 Shipping Carriers: We use reputable shipping carriers to ensure the safe and timely delivery of your ceramic products. The specific carrier for your order may vary depending on your location. 
    

5. Damaged or Defective Products
   5.1 Product Inspection: We take great care in packaging our ceramic products to ensure their safe arrival. However, in the rare event that a product arrives damaged or defective, we will take full responsibility for resolving the issue. 
   5.2 Reporting Damages: If you receive a damaged or defective product, please contact our customer support team within 7 business days of delivery. To expedite the process, provide clear photographs of the damaged or defective item and its packaging.
   5.3 Resolution: We will work diligently to resolve the issue to your satisfaction. This may involve replacing the damaged product, providing a refund, or offering a store credit, depending on your preference and product availability.
   5.4 Return or Replacement: In the case of damaged or defective products, we may request the return of the item. We will cover the cost of return shipping, and a replacement product will be sent to you as soon as possible.
   
   Our commitment is to ensure that you receive your ceramic products in excellent condition, and we appreciate your cooperation in promptly reporting any issues with your delivery.
    

6. Order Cancellation
   6.1 Cancellation Window: You may cancel your order within 24 hours of placing it. After this cancellation window, orders are considered final and cannot be canceled.
   6.2 Cancellation Request: To cancel your order, please contact our customer support team at feelingcenteredceramics@gmail.com
    

7. Refunds
   7.1 Refund Eligibility: If you cancel your order within the specified cancellation window, you will be eligible for a full refund, including any shipping fees paid, if applicable.
   7.2 Refund Processing: Refunds for canceled orders will be processed within 7 business days from the date of cancellation approval. The refund will be issued using the original payment method or another mutually agreed-upon method.
    

8. Special Orders and Customization
   Special Orders: Please note that orders for special or customized items may have different cancellation terms. Special order cancellations are subject to review and may be subject to restocking or customization fees.
    

9. Order Modification
   Modification Requests: If you wish to modify your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request but cannot guarantee changes after the order is in processing.
    

10. Privacy
    We take your privacy seriously. Any information you provide to us will not be used for any purpose other than the following:
    10.1 Order Fulfillment: The information you provide, including your name, shipping address, and contact details, will be used solely for the purpose of fulfilling your orders, including shipping and delivery.
    10.2 Communication: We may use your email address to send order confirmations, shipping updates, and other relevant communications related to your orders.
    10.3 Privacy of Payment Information: We do not collect or store your credit card information. Payment transactions are securely processed by a reputable third-party payment processor. They are solely responsible for securely handling your credit card data.
     

11. Intellectual Property
    All content on our Site, including but not limited to text, images, graphics, logos, and trademarks, is the property of [Your Ceramic Online Store] and is protected by intellectual property laws. You may not use, reproduce, or distribute our content without our express written permission.
     

12. Limitation of Liability
    To the fullest extent permitted by law, Feeling Centered Ceramics is not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.
     

13. Governing Law
    These Terms are governed by and construed in accordance with the laws of Israel. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of [jurisdiction].
     

14. Age Restriction
    14.1 Age Requirement: The use of our site is intended for individuals aged 18 and over. By accessing or using our site, you confirm that you are at least 18 years old. If you are under 18, please do not use our site.
    14.2 Account Responsibility: If you are under 18, you may only use our site with the involvement and supervision of a parent or guardian. Parents and guardians are responsible for the actions and conduct of their underage dependents while using our site.  
     

15. Contact UsIf you have any questions or concerns regarding order cancellations or modifications, please reach out to our customer support team at feelingcenteredceramics@gmail.com 

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